Return and Refund Policy

Last updated: July 2, 2026

All Sales Final

Due to the nature of our products — lyophilized research-grade peptides — all sales are final. We do not accept returns or exchanges once an order has been shipped.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us at Admin@grailpeptides.com within 48 hours of delivery with:

• Your order number
• A description of the issue
• Photographs of the damaged or incorrect item and packaging

We will review your claim and, at our sole discretion, offer a replacement or store credit. We do not issue cash refunds.

Order Cancellations

Orders may be cancelled within 2 hours of placement at no charge. After 2 hours, orders enter processing and cannot be cancelled.

Lost Packages

If your tracking shows delivered but you have not received your package, please allow 3 business days before contacting us, as carriers sometimes mark packages as delivered prematurely. Contact Admin@grailpeptides.com if the issue persists and we will work with the carrier to resolve it.

Contact

Admin@grailpeptides.com